FREQUENTLY ASKED QUESTIONS ABOUT OUR SERVICE
General questions
1. Private transfers between Hua Hin and Bangkok City (inlcluding Don Mueang Airport and Suvarnabhumi Airport near Bangkok).
2. Private individual day tours around Hua Hin (including Cha Am, Sam Roi Yot, Kaeng Krachan National Park)
Once your booking request sent successfully, you will receive automatic reply from us confirming that your details received.
Important. Please note, that you if you avoid using our Reservation Form for placing your booking request and prefer to send booking details by email or phone call – then we can’t guarantee accuracy of your booking details recorded into our booking system. However, if you insist on reservation process via email, please provide precise details like date and time. Please don’t use words like “Saturday” or “afternoon” “from same location” when making booking. Instead please provide precise information, for example 12:00 on 1st January from Hilton Hua Hin Hotel etc.
Only same day bookings are subject to availability.
During Christmas, New Year and Songkran we do not accept same day bookings.
The rates for day tours are also available at the main page at the Tours section or you can determine them through Day Tour booking form.
Please be advised that we charge additional 200 baht fee for all the trips during Songkran (Thai New Year) and 400 baht during Chirstmas/New Year holidays (from 20th Dec to 7th Dec).
Also there are extra charges apply if you request baby/child car seat (+200 baht fee) or when you traveling to remote locations where extra fees are applicable (Don Mueang, Pranburi, Sam Roi Yot etc.)
However, you will be notified about any extra charges before we confirm your booking request.
Payment with credit card is also available, but in this case of credit card payment it has to be done in full at least one day prior to your trip and there is additional 2.9% surcharge. Please let us know if payment by credit card is required and we will send you payment weblink.
- The most common issue is that you probably made a mistake in your email address and we were unable to contact you. Usually in such situations we are trying to get in touch with you with sms sent to phone number indicated in your booking form.
- Your booking request has never been sent because you did not fill all required information in the form. If your booking request is sent successfully then you will get a message on the screen about it and instantly get an email from us into your mailbox confirming that your booking request received by our Reservation Team.
- Please check your spam folder as there is small probability that our email is there.
We NEVER leave your requests without reply. Even if we can’t help, we will contact you back and let you know that we are unable to proceed with your request. If you did not get any response from us within 12 hours and you are sure that three possible issues described above is not a case, then please try to contact us again through Contact Form that you can find in the bottom of every page.
Also, please keep in mind our Reservation Team’s business hours (please see it in the bottom of the page). All booking requests sent after business hours will be replied early in the morning.
Private Transfers
Sometimes if we have such opportunity we do free upgrade to our customers. For example, if you order Camry, we can provide brand new Fortuner that normally cost 500 baht more (for free of charge).
Also, if you are family of 4 and require child car seat to be installed then we would recommend to pick Innova or Fortuner for these purposes.
4 adult passengers can also be accommodated with Camry but please make sure that you have not more than 4 medium (airplane cabin size) suitcases with you. Otherwise we would recommend to choose more spacious vehicle.
If you are 4 adults but require more comfort and space for legs then Innova or Fortuner is the best choice for you.
If there are 5 passengers and one of them is a small baby who does not require separate seat then you can be accommodated by Innova or Fortuner.
There is 3rd row of seats (foldable) in Innova and Fortuner but they can be occupied only by passengers who travelling without luggage (1-2 backpacks maximum). Innova and Fortuner CAN NOT accommodate 6 passengers who travel with suitcase as there will be no space in the rear if you use 3rd row of seats.
For the groups of 6-8 passengers the only option is van Toyota Commuter. But please be informed that Commuter have space only for 8 suitcases. If you have more luggage then you should sacrifice with number of passengers or book one more additional vehicle.
10 passengers for Commuter is allowed only if at least 2 of them are small kids (toddlers) sitting in laps and total number of luggage does not exceed 8 suitcases.
If there are more than 10 passengers for the trip then you should consider booking at least two vehicles for your transfer or tour.
Only meeting point at airport has it’s fixed location. Once your reservation is confirmed, you will be provided with full instructions about how to meet with the driver at the airport.
If you are travelling from the hotel or condominium then our driver will meet you at the lobby. When driver arrives he will contact your hotel’s reception desk and local staff can assist you to meet him.
If you are staying at the villa inside gated compound, please make sure to provide us with your villa/house number and our driver will meet you in front of your house.
Please be informed that during long public holidays (Songkran or New Year) the travelling time between Bangkok and Hua Hin can take extra 2-3 hours. If you are travelling from Hua Hin to Airport on these days please choose pick up time accordingly or ask our advice.
If you are travelling to airport on Songkran or New Year please make sure to add additional 2 hours for your trip.
Please make sure to inform us in case your flight is cancelled or your flight number is changed.
Stopovers at attractions that are located not on the main route or in Central Bangkok area may incur additional costs.
Please book your transfer here and mention attractions that you would like to visit in the end of the booking form (at Special Request section).
We charge extra 300 baht per such stop for sightseeing (including waiting time up to 2 hours per stop).
Individual Tours
Tour from Bangkok means that we pick you up in Bangkok and return you back to Bangkok in the end of the day (in 10 hours). Tour from Hua Hin means that you start trip from Hua Hin and come back to Hua Hin after the tour. If you want to visit some place for sightseeing on the way from Bangkok to Hua Hin or from Hua Hin to Bangkok then please use standard transfer reservation form and mention list of the places that you would like to visit at the special request section (we charge extra 300 baht per visited place).